Updated September 2023
This Privacy Policy describes the policies of Hello Chocolat Ltd on the collection, use and disclosure of your information that we collect when you use our website (http://hellochocolat.com), the “Service”. By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
Information We Collect:
We will collect and process the following personal information about you in order to fulfil our services to you, for example if you buy an item from our website or signup to our mailing list.
Name
Address
Email
Phone Number
Payment Details – Payments are taken by our payment gateway provider.
How We Use Your Information:
We will use the information that we collect about you for managing your customer order. If you provide your credit card information as part of a purchase, the information is encrypted with our payment gateway provider. Our payment gateway provider follows all standard security requirements as set by law. If we become aware that any of your personal information has been unlawfully accessed, we will let you know as soon as is practically possible but in any event no later than 72 hours after this is discovered.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We use it for internal record keeping.
We use the information to improve our products and services.
We may contact you by email, phone or mail, to answer enquiries or in the course of our contract with you (the customer).
We will only contact you, in respect to the reason you requested.
We will always ask you for consent if we wish to use your information for any other purpose and we will not transfer your personal information to any third party without seeking your consent.
Retention of Your Information:
We will retain your personal information with us between 120 days; up to 2 years or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention.
Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do retain normal web server logs and use other analytical tools to measure how well our site is doing and to improve visitor experience. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Cookies:
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website, to store user preferences and provide them with content and advertisements that are relevant to you. These cookies will only be stored on your browser with your consent to do so. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. To learn more about how we use these and your choices, please refer to our Cookie Policy.
Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us such as Facebook, Instagram etc. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Hello Chocolat Ltd is not responsible for and does not endorse their contents. Product and company names may be the trademarks of their respective owners.
Data Protection:
You have the right under the General Data Protection Regulations (GDPR) to see any personal information that we hold for you by making your request in writing and we will provide this information as soon as we can but in any event no later than 28 days from the date of your written request. Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought. If you have any queries or concerns about the processing of your information that is available with us, you may contact us. Email us admin@hellochocolat.com
We will not sell, distribute or lease your personal information to third parties unless required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998.
A small fee will be payable.
If you would like a copy of the information held on you please write to:
Hello Chocolat Ltd, at the address at the bottom of this page.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.
We will promptly correct any information found to be incorrect.
Password protected sections:
We only issue passwords to the protected sections of our website to our customers. We will, on no account issue passwords to third parties without permission from the customer.
Changes to this Policy:
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 90 days from when the revised Policy is posted on the website and your continued access or use of the service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
We operate under the jurisdiction of the laws of England and Wales.
If you have any queries please contact us at our registered business address.
Any rights not expressly granted herein are reserved.
All copyrights © remain with Hello Chocolat Ltd
Hello Chocolat Ltd asserts the moral, commercial and intellectual rights to be known as the author of the works produced.
All rights reserved.
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Hello Chocolat Ltd
5, Kingsbury Court, SKELMERSDALE, Lancashire, WN8 6XW
Tel: 07412686114
admin@hellochocolat.com
