Cookies
“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com. Hello Chocolat uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our website or to access many of our services, you must have cookies enabled if you wish to shop online.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.
We use a feature of your internet browser called a ‘cookie’ to provide you with the best user experience and to enable this site to work. We do not use ‘cookies’ to retrieve personal information about you from your computer, we only gain such information if you have knowingly and willingly provided it to us.
Our Assurance
We value our customers and understand the importance of data handling. We consider the data we do capture to be vital to our business, so that we can provide our customers with a high-quality service at fair prices. We do not, nor will we ever, sell, rent or loan data to any 3rd party that identifies you without your consent.
What is a cookie?
A ‘cookie’ is a small piece of information, stored as a text file, which is placed on your computer hard drive. These files are attached by lots of websites that you visit. ‘Cookies’ allow us to analyse and improve upon your user experience of the website, for instance by remembering that you have visited before.
To read more about ‘cookies’, please visit http://www.allaboutcookies.org
This policy refers to ‘cookies’ in four categories: Strictly Necessary Cookies, Performance Cookies, Functionality Cookies and Targeting Cookies. This categorisation has been defined by The International Chamber of Commerce (UK).
How does Hello Chocolat use Cookies?
We use ‘cookies’ to store basic information, like your customer account identification and previous products of interest. They are not used to store password details or credit card information.
Strictly Necessary Cookies
The use of ‘cookies’ helps to support the structure of the pages which are displayed to you. These help the website to function correctly, and enhance the presentation of the website. They also help to improve the ease of use and navigation around the website, and allow you to return to pages you have previously visited. This type of ‘cookie’ is only active during your visit to the site, when you leave the website they are automatically deleted.
Performance Cookies
‘Cookies’ are used to provide aggregated statistics on visitors to our website, and their browsing behaviour. This information may report on website hotspots, or frequently searched terms, for example. This enables us to develop elements of the site’s build, to improve the user experience. The data is aggregated and anonymised, which means we cannot identify you as an individual.
We use specific tools to carry out this analysis, including Google Analytics. To view their privacy policy, please visit: http://www.google.com/intl/en_ALL/policies/privacy/
Functionality Cookies
We use ‘cookies’ to make our site more convenient, remembering usernames or email addresses, so you don’t have to. This information allows us to begin to personalise the website to cater to your personal preferences. For security purposes, passwords are not remembered, and are required to be input upon each login.
This ‘cookie’ will remain on your hard drive until you wish to remove it. If you choose to do this, you will be required to enter your details each time you visit the site. It is possible to view the website without providing personal information, but you will need to register an account with Doves Farm to enable us to process any order you make. An advantage of registering an account is that we can contact you about special offers and discounts from which you can benefit.
Targeting Cookies
These are 3rd Party ‘cookies’ which are used for advertising. Hello Chocolat do not currently but may in future set these ‘cookies’ while you browse the website. These can collect information about your browsing habits and allow us to show you specific adverts whilst you browse. ‘Cookies’ may be used to help us assess and understand the performance of our marketing activity and improve upon the relevance of the information that you see. We could use these ‘cookies’ to display products and services that we think might interest you, both on our website and others across the internet.
Should you wish to disable your ‘cookies’ from your web browser, please follow these Cookie Maintenance guidelines.
You can set your browser to accept or reject all specific ‘cookies’. You can also set your browser to alert you each time a ‘cookie’ is presented to your computer. You can delete ‘cookies’ that have been saved on your computer, but remember that this will affect the efficiency and effectiveness of our website user experience.
By disabling your ‘cookies’ from the browser settings, you will be restricting the ‘cookies’ that Hello Chocolat uses in order to maintain and manage its website. This will have an impact on the way you see the website and how it functions. This will apply to all websites once ‘cookies’ are disabled via your browser settings, not only www.hellochocolat.com
If you would like to restrict or block ‘cookies’ that are set by us and other websites, you can do this through your web browser settings. See below for instructions on how to do this, across the four most used web browsers. If using another web browser, please use the ‘Help’ function for assistance.
For information on how to restrict or block ‘cookies’ on your mobile phone, please refer to your handset manual.
Safari
1. Go to the Safari menu. 2. Click on the Preferences. 3. Click on the ‘Security’ tab. 4. Under ‘Accept Cookies’, set it to accept, reject, or selectively accept cookies.
Firefox
1. Click on ‘Tools’ in the menu bar. 2. Click on ‘Options…’ 3. Click on the ‘Privacy’ tab in the top section. 4. From the drop down box, select ‘Use custom setting for history’. 5. Un-tick the box ‘Accept Cookies from Sites’. 6. Click ‘OK’ and Close the screen.
Internet Explorer
1. Click on ‘Tools’ in the menu bar. 2. Click on ‘Options’. 3. Click on the ‘Privacy’ tab in the top section. 4. Click on the ‘Advanced’ button. 5. Select ‘Prompt’ for both ‘First Party Cookies’ and ‘Third Party Cookies’. 6. Click ‘OK’ and Close the screen.
Google Chrome
1. Click onto the ‘Tools Menu’. 2. Click on ‘Options’. 3. Click on ‘Under the Bonnet’. 4. Click on the ‘Cookie Settings’ button and tick ‘Block all third-party cookies without exception’. 5. Close the screen.
Controlling Your Personal Information (Including GDPR)
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@hellochcolat.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to
Hello Chocolat, 5 Kingsbury Court, Skelmersdale, Lancashire, WN8 6XW
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
LIST OF COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You session ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
